Q: What should I do if I’m Involved in an accident?

A: Initially after an accident takes place, the first thing you need to do is stop your vehicle, check that all passengers are safe and injury free, and then call the police.

If there are no injuries and your vehicle is drivable, then move it to the side of the road, if this is not possible turn on your hazard lights and either wait for the police to arrive (more serious accident) or start exchanging insurance and contact details with the other vehicle involved (less serious accident).

Q: What do I need to do if I am injured in an accident?

A: If you feel that you or one of your passengers may be injured following a collision, then you need to call 911 straight away for an ambulance or other emergency services.

From there, you need to see the relevant medical care practitioner for an assessment of your injury. Then, file an injury accident report with the police and contact your insurance company with a Notice of Loss and Proof of Claim Form. You will subsequently be made aware of the benefits that you may be entitled to.

Q: Do I need to exchange insurance details with the other driver?

A: It is crucial that you exchange contact and insurance details with all parties involved. It is also wise to take pictures and, if possible, jot down any details pertaining to the accident. If the other party involved refuses to exchange details, then be sure to obtain their license plate number as well as a detailed vehicle and driver description.

Q: What details will my insurance company need?

A: You need to contact your insurance provider and inform them of relevant details including: how the collision took place; if there are any injured parties and the severity of these injuries; and any damage to vehicles or adjoining property.

Q: Should I pay or accept cash at the scene?

A: It is important that you don’t accept blame for the accident at the scene. This means that you must not sign any statement assuming liability or make verbal commitments to pay for the damages that occurred. You must also never accept money or agree to forget about the accident altogether.

Q: What is a repair cost estimate?

A: It is important before any work is done that both you and your insurer know how much it will cost. Rice Lake Collision Center is proud of our tradition of working with certified insurance companies to give you, the driver, the most cost efficient means of repairing your vehicle. Our repair cost estimate includes: what repairs are needed, the parts that will need to be repaired or possibly replaced and whether new or second hand parts are being used.

Q: What does your auto insurance claim service look like?

A: Have you or one of your family members recently been involved in a car accident? Are you unsure about how to commence the claim process from your insurance provider? Or perhaps, you may be a little nervous about the costs that the accident may incur and how long it will take to repair?

These are all genuine concerns and are made with good reason. At Rice Lake Collision, we can put your mind at ease instantly. We have been working with certified insurance providers for many years and have built a reputation for being thorough, efficient and professional during this most stressful of periods.

Contacting Car Insurance Company

It is vitally important that after ensuring the safety of you, your passengers and after contacting the police, that you call your insurance provider with all relevant details pertaining to the accident. Details that your insurance company will need include: how the collision took place; any injured parties and the severity of these injuries; any damage to vehicles and adjoining property. If you take too long contacting your insurance company or withhold any information, then it may affect the processing of your claim, thereby delaying the time it takes to get your vehicle back on the road.

Fast Auto Repairs

We know that when an accident occurs, it is a shock. We also know that the one thing on your mind is getting your vehicle back on the road as quickly and cost effectively as possible. At Rice Lake Collision Center we provide a convenient and trusted service that will get your vehicle back on the road in no time.

Convenient Damage Assessment

Our certified team will take care of all the paper work so you don’t have to. This includes coordinating an inspection of your damaged vehicle with your insurance provider, to the creation of a detailed repair plan for your vehicle. We also handle arrangements with a rental car company so that you will have access to a safe, convenient and reliable vehicle while we repair yours.